Now to look at positive versus negative statements

Below are some examples of where a negatively written statement could be transposed to a positive one:

Negative

Positive

…contrary to your…

…although your…

You failed to enclose…

You overlooked…

According to you…

Apparently…

Unless you return the…

When you return the…

You offer us no alternative…

We wish there were an alternative, but…

You always…

You usually…

Remember to scan your letters before you send them out for any negative statements.  Work to replace the negative statement with more positive words.  A letter that includes even one negative statement can cause a less than desired effect.  It could upset your relationship with a customer, friend or colleague when it was something that was simply overlooked.

 

 

 

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